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Frequently Asked Questions

  • What payment methods do you accept
    All major credit cards accept
  • Can I make a bank deposit for my order
    Of course you can. All orders by bank deposit will only be processed when full payment is made. Please email for all bank deposit orders.
  • Do you ship globally
    Yes we do ship to anywhere in the world and orders outside of South Africa can be placed by emailing A shipping quote will be sent to you be the order will take place.
  • Where is South Africa do you ship to?
    We ship countrywide and this the cost is included in the price of your hat. Please note all order come standard with delivery and we do not offer a self collection service
  • Duties and Taxes for international orders
    All orders shipped outside of the South Africa are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Millerner. The value of your shipment is non-negotiable and must directly reflect the cost of the specific piece/s. You will be resposible for all duties and taxes of the shipment once it arrives in your country of residence
  • How do I find our my hat size?
    Your hat size is based on the circumference of the head. In order to determine your proper hat size, you must take a measurement of your head. Using a tape measure, measure your head about one-half inch (1,5cm) above your eyebrows and just above the ears where your hat will rest. Be certain that the tape measure is straight, not twisted.
  • How long will it take to receive my order
    If you are ordering a bespoke piece, this can take up to 14 working days to receive. Standard website pieces should be delovered within 5-7 working days.
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